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FAQs : Basic Questions

Feel Free to call at 281-313-2130 or email at if you need further assistance. We can process your order over the phone if you like.


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What is a web site?
Essentially, a web site is like a piece of Internet real estate you create or purchase on a web server.

A site consists of disk space residing on a computer connected to the World Wide Web (www for short) - the web server. This disk space, called a domain, contains the HTML files which create the web pages read by Internet browsers, plus whatever graphics, multimedia files, etc. you insert or link into your pages.

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Why do I need a web site?
Because a web site offers you, your business or organization a place from which to be seen worldwide by millions of people - 24 hours a day, 7 days a week.

By turning your domain name into what amounts to a brand name of sorts - by publishing in on your business cards, brochures, flyers, advertisements, or television and radio - you can give people who live in your own locality a place where they can go to learn more about you and your business or organization. They can get timely information, be entertained or learn about the goods and services you may offer and purchase them.

Additionally, when you want to rewrite or update your company's brochures, flyers, newspaper ads and TV and radio commercials, you have to pay more money to do so. With a website, you or an employee can change your site's content on the fly, in real time at no additional charge. You can make any changes to your website you wish for free as part of the service, if you have the necessary Internet connection and a web site publishing software package such as Macromedia Dreamweaver, Microsoft FrontPage or Allaire HomeSite.

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What is a domain name?
A domain name (also called a URL, or universal resource locator) is a web address that is used to find your web site on the Internet. Most domain names are written in a format such as www.yourdomain.com, where "yourdomain" would feature your own domain name.

In the United States, domain names will typically end with extensions such as .com (for commercial web sites, as in www.webtwister.com), .net (technically for Internet providers but in reality can be used by almost anyone), or .org (for nonprofit organizations, although again anyone can get one). There are others which are used strictly by certain institutions, such as .edu (for colleges and universities only), .mil (for military use only), .gov (for government agencies only), and .int (for multinational governing agencies, such as the United Nations or the European Community).

Without domain names, you would have to find web sites by typing in a series of cryptic numbers, which make up what is called an IP address - the Internet's true "telephone numbers". Thus you would have to reach the Yahoo! search engine and portal by typing in 204.71.200.75 instead of www.yahoo.com if domain names did not exist.

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How do I obtain a domain name for my web site?
WebTwister can register your domain name for just US$25.00 a year - and that's one of the best deals you'll find on the web! Click here to learn more.

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What Is "e-commerce", and how do I get such a site for my business?
Electronic commerce (or e-commerce for short) is the ability to sell products and services directly to customers over the Internet, in real time. According to recent studies, e-commerce over the web will soar to over $1 trillion dollars per year within the next 3-5 years - and, thanks to WebTwister's affordable e-commerce hosting packages, your business can be a part of this new frontier in profitability at a very affordable cost.

For as little as $34.95 per month (or $349.50 per year, with 2 months free hosting if paid for in advance as part of the annual version of the ShopBasic package), your business can get on the web and start selling straight away! We automatically provide you with the AlaCart shopping cart script, a highly customizable program that will allow your customers to shop on your website quickly and easily. Or, if you prefer, you can use your own off-the-shelf e-commerce package or even write and/or configure one of your own. You can either connect to your bank using our own CyberCash web extensions, or you can use your own designated e-commerce provider.

We also automatically feature secured server access, which helps to protect and encrypt your customers' transactions, as a standard part of our services.

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Do you provide dial-up access?
No, we are not an Internet service provider, or ISP, the business entities who provide you with computer access to the web. We provide web site hosting and design services.

Such service providers are typically found in your local telephone book, or you can click here to find one within your area via Yahoo!.

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Do you support foreign domain names, such as yourdomain.co.uk?
Yes, we can support any domain name, US or non-US. We also welcome non-US accounts, whether they wish to create a worldwide web presence from the USA, want to set up a powerful US mirror for a web site already running overseas, or simply like the great value and reliability we offer in web hosting.

Most non-US top level domains can be registered only by the end-user who must contact their national domain registrar, usually a government agency such as a Communications or Telecommunications Ministry. At this time, we can register domain names from the following countries on behalf of our clients:

American Samoa (.as) Ascension Island (.ac) British Virgin Is. (.vg)
Cayman Islands (.ky) Christmas Island (.cx) Denmark (.dk)
French Southern Terr. (.tf) Israel (.il) Kazakhstan (.kz)
Lithuania (.lt) Micronesia (.fm) Moldova (.md)
Montserrat (.ms) New Zealand (.nz) Romania (.ro)
St. Helena Island (.sh) South Africa (.za) South Georgia Is. (.gs)
Tonga (.to) Turks & Caicos Is. (.tc) United Kingdom (.uk)
US Commercial (.com) US Network (Net) US Nonprofit Org. (.org)

To obtain non-US domain names from countries not listed above, please click here to get a list of the world's non-US network information centers (NICs), listed by country, courtesy of Yahoo!.

NOTE: Registration of non-US domain names will almost always cost more than the US$25 per year WebTwister charges to register US domain names. Charges can range from US$50 per year to over US$500 per year or more! Remember, you do NOT have to register your web site with the same country you reside in, and anyone can obtain a domain name ending in .COM, .NET or .ORG if the name you want is available.

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How long will it be before my site is made available to me?
Generally we try to have your site online and ready for use the same business day your initial payment has cleared. However, if it is late in the business day US Central Time, your site may not become available until the following business day.

Once your account has been set up, you will receive e-mail from us informing you that your site is ready. We will provide your initial User ID, password, and IP address. You will then be ready to upload files at any time thereafter.

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How would I get my web site publicized worldwide?
If you want to give your web site worldwide exposure rather than strictly local reach through your own advertising channels, you can choose to place your web site's name into circulation on the hundreds of search engines around the world. By doing this, you can get your web site listed for literally millions of people and businesses from around the world to find when they are looking for your products or services.

When you submit your web site to the various search engines on the web - especially the major ones such as Yahoo!, Northern Light, Lycos and AltaVista - you can move your visibility from local to global almost immediately! Publish one or two banner ads and have them circulated with a credible banner ad distribution service, and you can do even more to draw people to your web site. You can submit your domain name to several of the bigger search engines on your own for free, either on your own or by using the Control Panel that comes with your domain when you sign up with WebTwister.

Or better yet, you can let WebTwister sign you up on over 400 search engines worldwide for only US$49.95 when you use our Search Engine Submission Service program.

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Are email addresses included with a WebTwister web site?
Yes! All of WebTwister's hosting accounts get at least 10 POP3 email accounts as part of the service, all of which can be named and configured by you. You can get up to 50 POP3 email accounts with the Host Pro or Shop Pro packages, and additional email accounts beyond that cost only US$3.00 per month.

NOTE: If you need lots more email accounts but would rather not have to pay for any above the amount you get initially, be sure to read the next question about email aliases and forwards.

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Do you have email autoresponders, aliases and forwards?
Yes! With all WebTwister accounts you automatically get these email services:

  • Unlimited autoresponders, or email addresses that will send automatic replies to any messages it receives from others);
  • Unlimited aliases, or email addresses that point to an existing POP3 email account - as in chairman@yourdomain.com being aliased by yourname@yourdomain.com) (please note that all email aliases must be based from a webtwister email box (yourdomain.com);
  • Unlimited forwards, or email addresses that can be automatically redirected to send email to an email address outside your own domain - as in yourname@yourdomain.com automatically forwarding to your regular email address, say yourname@hotmail.com).

All of these services are automatically included with the price of your web hosting package, in addition to the POP3 email accounts you are entitled to. This means that even though you may only have 10 to 50 POP3 email accounts on our servers, with our simple to use Control Panel you can create hundreds, even thousands of email addresses and redirect them to whoever you like.

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Do you support third level domain names, like for example domain.webtwister.com or usa.yourdomain.com?

Yes.

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What do you charge for secured server access?

Secured server access (https://) support is included free with all accounts.

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How can I get in touch with a WebTwister salesperson?

  • Write to ; or
  • Call 281-313-2130 during business hours (Mon-Fri 8 AM to 5 PM US Central Time).

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